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Celco Heating and Air Conditioning

Troubleshooting

No Cooling

Potential cause

First course of action

Suggested solution

You may have a tripped circuit breaker in your home

Check your home circuit breaker box

Reset circuit breaker

Your thermostat may be off or set incorrectly

Check to make sure your thermostat is on and set to cool

Reset thermostat to your desired temperature

Your indoor unit is running, but the outdoor unit is not

Air coming through your vent will be warm. Check temperature setting

Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

No Heating

Potential cause

First course of action

Suggested solution

Your gas could be turned off

Check gas valve at gas company meter, check shutoff valve at furnace, check for other shutoff valves

If gas is shut off contact your gas company

Your system could be turned off or your unit unplugged

Check your thermostat and system itself to assure that they are plugged in

Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Your thermostat may be off or set incorrectly

Check to make sure your thermostat is on and set to heat

Reset thermostat to your desired temperature

No Airflow

Potential cause

First course of action

Suggested solution

This may be the direct result of dirty filters

Check the filters in each of your system components

Clean or replace filters as recommended in your use and care manual. If problem persists Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Your system may have frozen up as the result of a dirty coil

Check for signs of water below unit and cold exterior surface of indoor coil enclosure

Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset. In the meantime, try turning your thermostat off for 1—3 hours to see if it will unfreeze

Unusually High Utility Bills

Potential cause

First course of action

Suggested solution

If your system is reaching its set point, is it working correctly?


Are your local temperatures constantly in the extreme?

Check the following:

Is your system cycling constantly?


Is your thermostat reaching its set value?


Do you have any new appliances (e.g., a hot tub or pool heater) that are using lots of power?


Have you checked to see if your local utility company had a Recent rate increase?

If your system is not reaching its set point, Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Equipment Runs All The Time

Potential cause

First course of action

Suggested solution

Your system could be trying to reach a set point that is too extreme.

Check the set point on your thermostat. Is it very low (summer) or very high (winter)?

Reset your thermostat. If that doesn’t work, Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Drain Pan Is Overflowing

Potential cause

First course of action

Suggested solution

The overflow switch is probably not working

Turn your system off

Call Us 203–587–3723 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

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