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Troubleshooting

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Troubleshooting

No Cooling

Potential cause	First course of action	Suggested solution
You may have a tripped circuit breaker in your home	Check your home circuit breaker box	Reset circuit breaker
Your thermostat may be off or set incorrectly	Check to make sure your thermostat is on and set to cool	Reset thermostat to your desired temperature
Your indoor unit is running, but the outdoor unit is not	Air coming through your vent will be warm. Check temperature setting	Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

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No Heating

Potential cause	First course of action	Suggested solution
Your gas could be turned off	Check gas valve at gas company meter, check shutoff valve at furnace, check for other shutoff valves	If gas is shut off contact your gas company
Your system could be turned off or your unit unplugged	Check your thermostat and system itself to assure that they are plugged in	Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset
Your thermostat may be off or set incorrectly	Check to make sure your thermostat is on and set to heat	Reset thermostat to your desired temperature

No Airflow

Potential cause	First course of action	Suggested solution
This may be the direct result of dirty filters	Check the filters in each of your system components	Clean or replace filters as recommended in your use and care manual. If problem persists Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset
Your system may have frozen up as the result of a dirty coil	Check for signs of water below unit and cold exterior surface of indoor coil enclosure	Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset. In the meantime, try turning your thermostat off for 1—3 hours to see if it will unfreeze

Unusually High Utility Bills

Potential cause	First course of action	Suggested solution
If your system is reaching its set point, is it working correctly? Are your local temperatures constantly in the extreme?	Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that are using lots of power? Have you checked to see if your local utility company had a Recent rate increase?	If your system is not reaching its set point, Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Equipment Runs All The Time

Potential cause	First course of action	Suggested solution
Your system could be trying to reach a set point that is too extreme.	Check the set point on your thermostat. Is it very low (summer) or very high (winter)?	Reset your thermostat. If that doesn’t work, Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset

Drain Pan Is Overflowing

Potential cause	First course of action	Suggested solution
The overflow switch is probably not working	Turn your system off	Call Us 203–371–0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset